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Solution

Back Office and Control

Back Office, Governance, and Operational Control

Turn technical complexity into streamlined management. EZPayConnect provides a structured environment for overseeing your financial ecosystem with transparency and bank-grade security.

Role-Based Access Control (RBAC)

Internal security matters as much as external security. Granular permissions ensure each team member accesses only the functions needed for their role.

  • Access Level
  • Management Capabilities
  • Audit

  • Super Admin

    Full system control, network and API configuration

    • Immutable logs

  • Compliance Officer

    KYC/KYB review, AML alert management, and reports

    • Decision records

  • Technical Support

    Ticket, account status, and live chat visibility

    • Activity tracking

  • Financial Analyst

    Balance reconciliation, ledger export, and FX

    • Read-only / reports

  • Scheduled Reconciliation (Automation)

    Automatically synchronize balances between external processors and the internal ledger at the end of each financial cycle.

  • Chat and Ticket Management (Support)

    Integrated communications module for handling disputes, balance inquiries, and technical support in real time.

Plan and Fee Configuration

Change pricing without relying on engineers. The EZPayConnect Back Office includes a commercial engine that lets your product team evolve its offer without changing code.

  • Subscription models

    Create monthly or annual plans with differentiated benefits.

  • Fee structures

    Configure percentage-based or fixed transaction charges dynamically.

  • Transaction limits

    Set spending caps by account verification tier.

Immutable Audit and Traceability

Each action in the admin panel generates an audit log that cannot be changed or deleted. This supports local regulatory requirements and external information-security audits.

Administrative Security Protocols

Administrative sessions require two-factor authentication (2FA) and are subject to key-rotation policies and anomaly detection based on IP and user behavior. The infrastructure is certified for high-availability banking operations.