Frequently Asked Questions

How do I get my virtual wallet?

You can request your virtual wallet through our app or on this website, as well as through our PWA at app.ezpayconnect.com.

• Send a Zelle transfer to an EZPayConnect-authorized account.
• Open our app or website and complete the form with your information and your beneficiary’s information. The service is currently available only in the listed countries; please check availability.
• Your virtual wallet is issued in the name of its user—the beneficiary or the person who will use it in their country of origin. The name must exactly match the name on the legal identity document used in that country.

How do I add funds to my virtual wallet?

To add funds to an existing virtual wallet, go to our app or website and complete the form in the Add Funds section. If you paid through Zelle, you will receive an email confirming your transaction.

How much does a virtual wallet cost?

The price depends on the plan you choose:

• Annual plan with unlimited top-ups and transactions: promotional price of $49.99.
• Monthly plan with unlimited top-ups and transactions: $5.00. EZPayConnect will automatically debit the wallet balance to renew the following month. If the wallet does not have sufficient funds, you will be notified by email or push message and can add funds or request cancellation.
• One-time plan with unlimited transactions: $10.00, valid for 30 days from the date your virtual wallet is issued. After that, the wallet will be removed from the system.

How will I receive my virtual wallet?

After you send your Zelle transfer and complete the relevant form, your wallet will be sent to the email address you provided.

How can I block my virtual wallet?

If you need to block your virtual wallet, use the contact feature in the app or the contact form on our website. We will be glad to help. This service is free of charge.